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SUPPORT / FAQ
 

Due to the amount of support mails we get sent everyday, we ask that you first check the FAQ page before mailing us. 95% of the questions we get asked are answered here, if not please contact support.

This page has been broken down in to three categories, please select from the options below:

How to get read and promote your work on Edit Red tips on bringing readers to your writing.

If your question is not answered below, please visit support for the latest notices on bugs/fixes or send an e-mail enquiry to: support@editred.com

How do I find other writers?


There are many ways to meet other writers on Edit Red. You could click the 'Uploads' link in the main menu bar and meet those that have uploaded most recently. Or you could visit some our Featured Writers that you will see promoted throughout Si. If they appear in the Featured Writer boxes you know they have stuff for you to read.

You could also visit the forum, look for users who have made interesting threads or posts and click on their user names to visit their profile.

The bookshelf function is another good way to meet writers, if you read a story that you like visit that writers bookshelf (on their profile page) and see what stories and writers they recommend.

Of course there is also the 'Browse User' function, but this is really for when you are looking fore somebody by name, or user name.

I've just uploaded a Story. How do I get people to read it?

It is important to know that simply having a space on the web does not mean thousands of people are knocking down your door. Even your own web site, with your name as the url will not get any visitors if all you do is load it and walk away. While we at Edit Red strive to bring writers and readers together, it is worth noting that the most active members do grab all the attention.

The easiest and most affective way to bring other Edit Red users to your profile and writing is to visit their profile and leave your mark by commenting on their writing. Once you've done that, send them a friend request and/or mail them an invitation into your own reading room. Since the inception of Si, we have seen that 80% of comments posted on stories and poems are reciprocated.

Another good way to bring attention to your writing is to post something in the forum. Try starting a discussion about something that will get like-minded people involved. If it's interesting or provocative, people will check out your profile just to find out where you're coming from.

Don't forget that your writing, if set to Public, is available to the world, not just other members of Edit Red. So use the 'Invite Friends' function to invite your friends, family and peers to read your work, they will not need to be a member of Edit Red to read it. (But they will need to join if they want to comment, though this is totally free.)

How do I prepare my Stories for an online readership?

If you upload a story over 2500 words, don’t expect many people to read it. If a reader browsing the web is faced with a choice between a 5000 and a 1000-word story, guess which one he’ll go for? And if your story is 10 000+words, well… fergeddaboudit.

Most people don’t particularly like reading off the screen, but there are a few things you can do out of courtesy to make the experience at least tolerable:

1 :: Place a line break between each paragraph.

2 :: Justify your text to both left and right margins.

3 :: Try not to stray too far beyond 2500 words.

4 :: Check your text one more time for typos, it's a common mistake and one that people don't pay enough attention to. A typo can completely throw the pace and rhythm of a story or poem, so show your readers that you care about your work and rid it of typos.

Oh yes, and make sure your story is wonderful to read… but you already knew that.

How should I use my Reader List?

There are three key reasons why you should build a 'Reader List'.

1 :: As you will have seen on your own My Ink page, all users have a table headed 'Latest Uploads From Your Reader List', that appears on the
right hand side of the page. Only the texts of people YOU have added to your reader list will be shown here, it's a fast track method to find the newest work by your favorite writer's. Likewise, your texts will appear in the latest upload tables of those that have you on their Reader List.

2 :: Another key feature attached to the reader list is the bulletin board, this works like a bulk e-mail that only goes out to those on your Reader List. You will find your Bulletin Board above the Latest Uploads Board on your My Ink page, only messages from those who appear on your Reader List will be listed there.

3 :: Finally, when you upload a text into your Reading Room you have the option to set the access levels so that only those users on your Reading List can read your story. This function is great if you want to workshop a story for future publication and want to limit the access.

How can I lure my friends, family or colleagues directly to my uploads?

You can at any time send an external e-mail to your friends and family which will automatically generate a link back to the upload of your choice.

1 :: On you MY INK page click the MY UPLOADS link.

2 :: From your listed uploads select the one you want to send an invite for and click the 'Edit' link just to the right of the title.

3 :: At the top of the page you will be presented with three links, click the 'Click here to invite your friends to read your latest uploads.' link.


4 :: Type or paste the email addresses (separated by commas) of those you wish to invite into the email boxes provided. You can either send your invite with the built in message, or type your own.

Basic Features on your MY INK page will give you a breakdown of available features.

The first thing you need to know is that your 'My Ink' page, which is the page you go to automatically after login, is where you manage your profile. Once logged in, you can get to your MY INK page by clicking the 'MY INK' in the top left corner of the page, just below the 'Welcome...' heading.

 
   
 
View My Profile
Edit My Profile
Invite Friends
My Membership
Sub Tracker
Publishing Credits
My Writing
My Readers
My Library
My Bookshop
business plan, marketing planning software


Troubleshooting will help you navigate the features, everything from uploading stories to building your book store.

 
If your question is not answered below, please visit support for the latest notices on bugs/fixes or send an e-mail enquiry to: support@editred.com

My Profile/Account
 
How do I turn off email notification for comments and messages?

1 :: From your MY INK page click the 'Edit MY Profile' link just to the right of your user image.

2 :: Scroll down, just below the text box for your bio you will see a tick box with the sentence 'Notify me when I receive new messages and comments' simply un-check this box and then click save at the bottom of the page.

How do I add a link from my profile page to my own website/homepage?

1 :: From your MY INK page click the 'Edit MY Profile' link just to the right of your user image.

2 :: At the top of the page you will see a small text box with the heading 'MY HOMEPAGE' simply type your full web address into the text box. You must include the http:// at the beginning for your link to work.

I have lost my password, how can I get a new one?

1 :: Passwords on Edit Red are encrypted, so once you have forgot/lost it, we cannot tell you what it was. To generate a new password you must click the 'Lost Password?' link on the front page, you will find it directly below the login box. By filling out this page, our system will generate a new password for you so you can access your account. It is advised that once you have logged in, you reset you password to something that you can easily remember. For instructions on how to reset your password once you are logged in, read the instructions directly below.

How do I reset/change my automatically generated password?

1 :: From your My Ink Page click the 'Edit MY Profile' link. When the edit page opens, scroll down until you see the heading 'Change Pass', next to this is a tick box, click the box once and two small text boxes will appear. Retype your new password twice and click save. You new password will be active.

I am a member already but can't login?

1 :: This is rare, but the most common cause is cookies. You can sign up to Edit Red regardless of your cookie settings, but to login to Edit Red you must have your browser setting set to allow cookies. In you browser preferences you can allow cookies for all sites, or set it to allow cookies just for those sites you wish to access, like Edit Red.

How can I see if I am a 'Featured Writer'?

Below you user image on your MY INK page there will be one of two headings, if the heading says 'Featured Writer' then you have successfully become a featured writer and your profile will automatically be promoted throughout Edit Red. As a featured writer you will also have access to the 'My Bulletin' Feature that allows you to send bulk mail messages to those users on your reader list.

If the heading under the image says 'Become Featured' then you are missing one of the three criteria to becoming a Featured Writer. Remember, you must have a user image, an content upload and have made a minimum of 5 comments on the work of other users.

How do I upload a user image to my profile?

This is really easy! Your image MUST be a j-peg or gif file. It MUST be 72 dpi and no wider than 300 pixels wide. If your image is not uploading it is because it is the wrong file type or it is too big.

I have uploaded a new user image, but still see the old one?

If you have any problems resizing images you can e-mail them to our support staff at support@editred.com and we will resize the image and upload it to your profile for you and we will normally be rather expedient about it.

 
My Writing/Uploads
 
How do I upload my writing?

1 :: From your My Ink page select the link 'My Uploads' link in the top left hand corner, clicking this link will open your upload page.

2 :: Click the 'Upload your first piece of work here' link and you can start adding your text.

3 :: Next to the heading 'TYPE' is a drop down menu where you need to select a category for your writing.

4 :: Below this and under the heading 'TITLE' is a small text box, simply type or paste the title of your text here. Titles are automatically formatted to be bold and larger than the body of your text.

5 :: Next to the heading 'CONTENT' is a larger text box, paste the body or content of your text here. Please remember that your name and profile information automatically appear in the screen with your story, you do not need to add them here.

6 :: Using the tick boxes below the content box, you can set the access level of your story so that you control who can and cannot read it. Be sure to read the the information on the story upload page and this explains clearly how access levels work and affect you as a writer.

IMPORTANT: If you are uploading erotica, please select the 'Adult/Erotic Content' tick box just above the 'Upload button'. Such stories that are not flagged as such will be removed from the site without debate.

How do I add images and links, using html tags, to my uploads?

Basic HTML tags.

Below are a list of basic html tags that can be used on your upload pages. Html tags in uploads is for 'Writer' & 'Author' members of Edit Red only.
 
To use html tags in your uploads, simply type and/or cut an paste them correctly into the text box. The codes listed below are the only ones we allow, and the examples work. Used correctly, they produce the exact results listed.

The Edit Red 'Writer' package has already helped scores of writers achieve publishing success.
For unlimited uploads, unlimited links to your published work, a submissions tracker, advanced journal and directory search, text formatting, book giveaways, writing resources and much more from just $4.16 per month,
click here.
 
Description
Code
=
Result
Headings

Headings are defined with the <h1> to <h3> tags. <h1> defines the largest heading. <h3> defines the smallest heading. Look at the box to the right to see how to write heading tags
<h1>Big heading</h1>
=

Big heading

<h2>Medium heading</h2>
=

Medium heading

<h3>Regular heading</h3>
=

Regular heading

 
 
Paragraphs

Paragraphs are defined with the <p> tag. HTML automatically adds an extra blank line before and after a paragraph.
<p>This is a paragraph.</p><p>This is another paragraph.</p>
=

This is a paragraph.

This is another paragraph.

 
 
Bold Font

Bold fonts are defined with the <b> tag.

<b>This is a bold front</b> =

=
This is a bold font.
 
 
Italic Font

Italic fonts are defined with the <i> tag.
<i>This is an italic front.</i>
=
This is an italic font.
 
 
Underlined

Underlines are defined with the <u> tag.
<i>This is an underline.</i>
=
This is an underline.
 
 
Clickable links

Links are defined with the <a> tag.
<a href="http://www.thisismylink.com">This is my link.</a>
This is my link.
 
 
Embedded images

Images are defined with the <img> tag combined with a url that leads to the online location of the image you want to display. Your images must already be online, on another server/site, like flickr, myspace, or your own home page. The code to the right does not include any sizing, so the image will appear actual size.

For this example we are using the Edit Red logo.
<img src="http://www.editred.com/IMAGES/logo.gif">
=
You can also define the dimensions by adding them to the existing code. In this example the width is set to 100 pixels and the height to 50 pixels.
<img src="http://www.editred.com/IMAGES/logo.gif" width="100" height="50">
=
You can also make your image a clickable link by starting with an <a> tag that leads into an <img> tag.
<a href="http://www.editred.com"><img src="http://www.editred.com/IMAGES/logo.gif" width="161" height="68" border="0">
=
Note in the code where it says border="0", change that "0" to "1" and your image has a border.
<a href="http://www.editred.com"><img src="http://www.editred.com/IMAGES/logo.gif" width="161" height="68" border="1">
=
NOTE: So that you do not spoiled the layout of your page, making it hard for your readers to read your story, you should never display an image that is more than 500 pixels or "100%" wide. Otherwise your readers will have to scroll left and right every time they read a new line. Also, please remember the more images you add to your page, the longer it will take for those images to load.
 

Why is my new upload not listed on the main upload page?

Though paying users can upload as many texts as you want in any one day, only one of those texts will be listed on the main upload page linked from the menu bar. This is because when users, often new, upload 10+ texts they then appear 10 times and dominate this upload page that is meant for everybody.

Though only listed once per day on the main upload page, all your uploads will be available and will appear on your profile page

How do I format my text?

We have added a formatting suite so that you can use BOLD, ITALIC and UNDERLINE as well as indents in your text uploads. The formatting suite is situated on your My Upload page just above the main text box. The formatting suite is not compatible with all browsers and in such cases will not be visible.

MAC USERS: The formatting suite is not compatible with Safari, or Internet Explorer for Mac, to access the formatting suite you need to download Mozilla Firefox, you can do that here.

PC USERS: You need >>> IE 5.5+

As a 'writer' or 'author' member of Edit Red, you can also use basic html tags for formatting your texts.

Who owns the copyright on my uploads/writing on Edit Red?

YOU DO, quite simply. The only time we will ask for rights is if your writing is selected, after you have submitted it yourself, for one of our books. Even then, we do not own the rights, we simply get first publication rights. This amounts to you giving us permission to publish the work in said format.

How can I protect/copyright my work?

If you do not wish to fork out money for copyright, you can still protect your work against theft or plagiarism with what is known as 'Poor Mans Copyright' Simply print off a hard copy of your work, put it in an envelope and mail it to yourself. MAKE SURE YOU DO NOT OPEN IT WHEN IT ARRIVES. This puts an official date on your sealed work. So put it somewhere safe.

Could my work be stolen?

There is always a chance your work could be stolen or plagiarized no matter what format it appears in. While the web is open to such abuse, we at Edit Red have not experienced one case where a user's writing has been stolen or plagiarised. If such a case does arise, we will investigate thouroughly.


 
My Bookshop
 
How do I upload My Book?

1 :: From your My Ink page select the link 'My Books' from the options that run down the left hand side of the page and your My Book page will open. Once you have uploaded your books they will be displayed here for you to edit. At the top of the page is a link titled 'Add new book cover', click the link and a book upload page will open.

2 :: Type or paste the title of your book in the text box with the heading 'TITLE.'

3 :: In the text box with the heading 'LINK' you can add a url link that will link your visitors anywhere you like. When displayed on the book page this link will be displayed like this >>> Buy Here. We advise you to use this link to send potential buyers to a site where they can buy your book online, like amazon or Barns & Noble. If you use the amazon associate program (or any other associate program) you can use your amazon associate generated link here so that you will also earn your amazon commission.

4 :: In the larger text box, under the heading 'Description' you can add a book blurb of up to 50 words.

5 :: Next you need to upload an image of your book cover. Click the 'CHOOSE FILE' button a window will open allowing you to browse your hard drive for your book cover. Please note that your book cover should be a jpg or gif file, 72 dpi and should no exceed 300 pixels in width. If you have any problems resizing images you can e-mail them to our support staff at support@editred.com and we will resize the image and upload it to your profile for you. Once you have selected you image click 'CHOOSE' in the file browse
r.

4 :: The file name of your book cover will appear next to the 'CHOOSE FILE' button, bellow this you will see a 'SAVE TO PREVIEW' button, click this and your book cover will appear below.

5 :: Once you have checked your blurb and links and are satisfied, click the 'SAVE TO PUBLISH' button and your book will A: Be listed on your profile. B:.Automatically be advertised throughout the site. C: Appear as an advert at the bottom of all your Reading Room Uploads. D: Appear as an automatic signature at the bottom of every internal e-mail you send on Edit Red.

How do I add a review or excerpt to My Book Profile?

1 :: From your My Ink page select the link 'My Books' from the options that run down the left hand side of the page and your My Book page will open and display your currently uploaded books. Note the two columns with the headings 'Reviews' and 'Excerpts'.

2 :: Below the heading 'Reviews' is a link that reads *Add Review' and below the 'Excerpts' heading is a link that reads 'Add Excerpt'. Clicking either of these links you will be lead through to the upload pages that have a series of texts boxes for titles, author names, review and excerpt texts etc... Simply fill out the text fields by typing or pasting in a text and hit save. You review will then be saved.

3 :: If you return to your My Books page, you will see that your review or excerpt is now listed below the relevant heading and can be edited or deleted any time by clicking on the title.


 
My Readers/Friends
 
How do I add another user to my 'Reader List'?

Every user profile comes with the option for you to add that person to your Reader List.

1 :: Go to the profile page of the user you wish to add to your 'Reader List'. Just below the user profile image at the top of the page there are three links, in the middle you will see a green dot with a heading like this one here >>> Add to Reader List! Simply click this link and an automated mail window will open.

2 :: The automated mail will send an automatic request to this reader informing them that you have added them to your reader list and requesting they add you to their list. To add you they will need to click a link built into the mail. Also in this window you will see a text box, here you can type a message that will appear with the reader list request.

3 :: Click send and your reader list will automatically be updated.

How do I remove a reader from my Reader List?

There are two ways to remove readers from your reader list.

A :: On your MY INK page click the link 'MY READERS', select the user you wish to remove and click the 'Delete' button next to their image.

B :: Go to the users profile page. Just below the user profile image at the top of the page there are three links, the middle link is the add/remove reader link. If a user is on your reader list this link will read 'Remove from Reader List' and will be displayed with a red dot, to remove that user simply click 'remove' link.

How can I view new uploads made only by my readers?

On the MY INK page, the second table down shows latest uploads from your readers. The basic table shows the 5 newest uploads, but just below the table there is a link 'View all uploads' click that and all you readers uploads will appear, listed as newest first.


 
 





 
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